Report A Concern or Question
Refocus Recovery, a 501(c)3 non-profit organization also certified by the state of Minnesota as a Recovery Community Organization.
What Is A Recovery Community Organization?
Refocus Recovery is committed to serving our peers, clients, partners, and community members with the best practices of SUD recovery support, patient centered and compliance to governing rules, regulations and statutes. The backbone of this commitment is adhesion to a strict standard of ethics.
Refocus Recovery Ethics Statement
Refocus Recovery Complaints, Grievances, and Client Rights Policy & Procedures
Refocus Recovery will not retaliate against a peer recovery support services participant because of a complaint.
Reporting for a Refocus Recovery Training Issue (scheduling, rescheduling, completion certificate, etc.) or Program Question/Concern:
If you have any concerns, problems or complaints regarding a Peer (CPRS), partner organization or service provider or any affiliate of Refocus Recovery, you can reach out directly to:
Matt McLane- Interim Executive & Managing Director
matt.mclane@refocusrecovery.org
612-444-6599
Reporting Confidential Ethics Complaint, including any report involving Refocus Recovery’s affiliates, partners or vendors:
Reporting a Client Service Complaint, Compliance or Client Safety issue
Kyros Care’s Ethics Line: 612-444-6647
quality@kyros.care
Kyros Care Ethics Statement
Additionally, If you have a complaint about the provider or the person providing your peer recovery support services, you may contact the Minnesota Alliance of Recovery Community Organizations. You may also contact the Office of Ombudsman for Mental Health and Developmental Disabilities
Minnesota Alliance of Recovery Community Organization (MARCO)
800 Transfer Rd. Ste. 31
Saint Paul, MN 55114
612-888-9001
https://www.marcomn.org
info@marcomn.org
Office of Ombudsman for Mental Health and Developmental Disabilities
332 Minnesota Street
Suite W1410, First National Bank Building
St. Paul, Minnesota 55101-2117
651-757-1800 or 1-800-657-3506
https://mn.gov/omhdd/
ombudsman.mhdd@state.mn.us